IT Support Staffordshire
Fully Managed IT Support For Your Business
Understanding your support needs
Having a robust technology setup, backed by reliable IT support to find solutions for when issues arise, is vital for growing small to medium sized businesses (SMBs). If you run a SMB in Staffordshire and are reviewing your IT strategy, you're probably thinking about the technology needed to address your challenges and effectively support staff.
The biggest question is often whether you try to work on these areas yourself, or get help from a dedicated Managed Service Provider (MSP) like Zenzero. Using a MSP, the burden of managing your IT system, network and support is taken away so everyone within your company can concentrate on what they do best. Whether you're new to this and looking to get technical support for the first time, or are reviewing your existing IT support company contract, feel free to contact us as we'd be happy to help you explore your options.
If you run a small to medium sized company in Staffordshire and are thinking about reviewing your IT support, you're probably thinking about what's needed to address business challenges and best support all your staff. Whether you are looking into outsourced IT support services from a leading IT support provider (like Zenzero) for the first time, or are reviewing your existing managed service provider, get in touch and we'd be happy to help you explore your options.
How we support Staffordshire based clients
Over the past 15 years, we've been working with a wide range of clients (from manufacturing and retail to healthcare and education) across Staffordshire and the surrounding areas.
Working with Zenzero, you're always a quick phone call or email away from our friendly service desk who are experienced in resolving all sorts of technical issues as efficiently as possible. If the issue can't be fixed remotely, we'll send out one of our local Field Services Engineers to your company site (we cover all of Staffordshire). They’ll make sure you're back up and running in no time, without any fuss.
More than just IT support, we provide a range of additional services - from designing modern workplace solutions to complex network and cyber security consultancy - to help clients address the challenges of today, whilst not forgetting to plan for the future.
Why Choose Zenzero for your IT Support Staffordshire?
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Simply put, we our clients and their people are able to get on with their work, without worrying about IT. We ensure everything IT-related works smoothly for your business, when, where and how you expect.
At Zenzero, we go above and beyond the typical impersonal business IT support on offer by other IT service providers - with us it's all about digging deeper and constantly reviewing our clients' requirements. This way, we can provide the right technology solutions and help them experience new working practices which will best aid where they are on their business journey.
Our proven capability in delivering robust technical support, alongside cost effective transformation projects for Staffordshire businesses makes us an ideal long-term partner for your business. Wherever you are in your growth story, we'll know just how to help. To find out what we would recommend for your business, contact us on 0333 3209 900.
Our customers love our approach
Step 1.
On-boarding
It all begins with joining the Zenzero family. We pride ourselves on our on-boarding process which provides us with the information and insight that allows us to work with you as a trusted partner, ensuring that your IT strategy is aligned with the bigger vision of your business strategy.
Step 2.
IT Support
The things we do fall into three main service areas: Incidents, Service Requests and Hygiene Tasks. when something isn’t working it is classed as an incident. Service requests are usually low risk procedures like setting up new staff members and Hygiene Tasks include Anti-Virus and Backups.
Step 3.
Road Map
At Zenzero we invest huge amounts of time into understanding how to get the most from technology. Whether your interested in making business efficiencies, improving security or introducing collaboration, we have experts who can help.
Why Make Zenzero Your Managed IT Services Partner?
As soon as you partner with us, you'll notice our proactive approach to IT support and high-touch customer service which sets us apart from other IT support companies in London. Over the past 15 years working with clients across London, we have built up an enviable reputation with our award winning IT support and range of additional services - from designing cost effective cloud solutions and modern workplace solutions to cyber security services (see below for details).
With a central London office, we work with businesses across a very wide range of sectors in the City and surrounding areas including high-tech manufacturing, commercial, healthcare, education, legal, leisure and retail. One of our friendly team of IT experts will always be a quick phone call or email away if you need them and truly give great customer service, averaging 98% client satisfaction. Our London IT support engineers are real people, not robots, and genuinely care about your organisation and resolving your technology queries as quickly as possible.
If our support team can’t fix an issue remotely, we'll send out one of our experienced and friendly engineers from our field services team to your company site (we cover all areas in London and neighbouring counties). They’ll make sure you're back up and running in no time, without any fuss. All this so you can have peace of mind we'll be looking after your IT so you can continue running your business.
Your IT support partner
Simply put, we want our clients and their people to be able to get on with their work, without worrying about IT.
We make sure everything IT-related works smoothly for your business, when, where and how you expect.
Our proven capability of delivering robust award winning managed IT services alongside cost effective transformation projects for Staffordshire businesses makes us an ideal long-term IT support provider for your business and ideally placed to get the best out of your IT investments as well as future proof your technology solutions.
If you would like to speak us about us becoming your IT company, feel free to contact us on 0333 3209 900.
Services We Provide
IT support Staffordshire
Comprehensive IT support package
Experienced customer service team
Remote IT support via call or email
On-site support team for Staffordshire businesses
Agreed service level contract
Off-site remote backup
24/7 network monitoring
Cyber Security
Certified Cyber Essentials assessors
Data protection and information security consultancy
Multi Factor Authentication (MFA)
Processes and policies management
Professional Services
Server migrations and upgrades including on-premise to cloud
Infrastructure and hardware upgrades and refreshes: switches, line of business applications and systems
Business optimisation: Power Platform Apps and bespoke software development
Additional IT Support
Unified Communications
Voice over Internet Protocol (VoIP) telephone systems
Microsoft Teams Voice
Fibre Broadband and Leased Lines (FTTC / FTTP / MPLS)
Wireless systems and ongoing support
Procurement
Infrastructure hardware including servers, network switches, storage and firewalls
Client devices such as PCs, laptops, tablets
Equipment Licensing: Windows, Microsoft Office 365, CSP and Volume Agreements
Warranty and third party maintenance / support
Registered Microsoft Gold Partner with 4 Gold competencies
Server migrations and upgrades including on-premise to cloud
Microsoft Office 365 email and data migrations
Infrastructure and hardware upgrades and refreshes: switches, line of business applications and systems
Business optimisation: Power Platform Apps and bespoke software development
IT Support from Zenzero is available within the following areas across Staffordshire
Barlaston
Baswich
Common
Coton
Doxey and Castletown
Eccleshall
Forebridge
Fulford
Gnosall and Woodseaves
Haywood and Hixon
Highfields and Western Downs
Holmcroft
Littleworth
Manor
Milford
Milwich
Penkside
Rowley
Seighford and Church Eaton
St Michael's and Stonefield
Swynnerton and Oulton
Walton
Weeping Cross and Wildwood
All other areas