Dynamic Edge have always strived to stay ahead of the technology curve. 5 years ago we would be able to resolve 70% of our customer support calls remotely, today it’s closer to 90%. This has been achieved through investment in the very latest remote support technology that allows the Dynamic Edge technical team remote access to servers, network hardware, PC’s, Apple Macs and even smartphone devices.
Not only does this mean customer support calls are resolved more quickly but it means less travel time for clients and the Dynamic Edge team, lowering our carbon footprint.
We acknowledge there will always be a requirement to visit our clients' sites, which are now at various locations round the globe. Not only does this give us the chance to meet our clients face-to-face but it gives us the chance to talk business strategy and demonstrate technologies that can make us all work smarter.