IT Support Solutions
Do you require a tailored, cost effective IT support solution for your business?
Dynamic Edge, Aberdeen, provides a range of IT support solutions to fit your organisation and budget.
As you might expect from a technology led organisation we have invested in the very latest management and monitoring software solutions that allow our team of technical staff keep a watchful eye over your IT systems 24x7x365. Our software alerts us to potential problems often before our customers know they exist – we can then resolve promptly, maintaining integrity of your key IT systems.
Our software also allows us to take secure remote control all your businesses IT devices which means a rapid response to any problems. Typically we fix 90% of IT problems remotely.
We offer two types of IT Support for your business:
1. Managed Services
We provide an all-encompassing service for a fixed monthly fee which includes:
- On-site/off-site IT support service – 1st and 2nd line proactive and reactive IT support:
- Access to Dynamic Edge Service Desk team 24x7x365
- *Proactive automated network and systems maintenance and monitoring – wide area network links, critical servers, services and security and PC’s/MAC’s/terminals.
- Formal planned housekeeping activities, including:
- Software/firmware upgrades and patches.
- Backup management.
- Security management.
- Data storage management.
- Secure remote desktop support.
- Consultancy and advisory services.
- Liaising with 3rd party hardware maintenance providers on the Customer’s behalf.
- User and Staff Training.
- Business continuity and disaster recovery services
- Strategic IT management service.
2. Ad-Hoc IT Services
This service is aimed at business of typically 5-50 employees who require the peace of mind that they have partnered with a professional IT organisation who are available on demand.
Some or all of the Managed Services are available to use as required.
*Proactive Managed and Monitored Support Service
Dynamic Edge provides a proactive client network management solution. We constantly monitor our customer networks and are made aware immediately via dashboard alert, email or SMS if there is a problem. This means immediate action can be taken rather than waiting for hardware/software to fail and adopting the traditional reactive support model.
This service involves installing (remotely) a small client agent on each server and PC/Mac. This will report back to our central database on pre-defined intervals and alert according to pre-set thresholds.
We will also grant you access to the system (if requested) and issue regular system reports.
This solution will provide the following business benefits:
- 24/7 monitoring of the network
- Problems are spotted and fixed before you experience any downtime
- No need to invest in any new hardware
- Dozens of checks carried out every 5 or 15 minutes
- Regular reports to keep track of the network’s status and health
- A remote monitoring and management solution at a cost-effective price.