Job Alert – Systems Engineer, DE – Inverness

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We are looking to recruit a full time Systems Engineer to join our team in Inverness.   

To apply, please send us an email telling us a bit more about you with a copy of your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

Primary Functions:

  • To service 2nd line incidents and requests.  Working as part of a skilled team of engineers providing support to multiple clients of varying setups and requirements. 
  • To maintain the high level of customer service to our clients whilst providing the appropriate technical resolution

Key Responsibilities:

  • To respond and service 2nd line helpdesk support calls
  • To be able to identify and solve 2nd line desktop problems
  • To escalate tickets according to process
  • To visit client site to service 2nd line helpdesk support calls when requested to do so
  • To plan and implement infrastructure projects whilst liaising with Technical Business Manager and Service Delivery Manager
  • To respond and service infrastructure incidents/requests
  • To carry out other duties as required by the role

Dimensions and Skills:

  • Attention to detail (E)
  • Completer / Finisher (D)
  • Confident telephone manner (E)
  • Good team player (E)
  • Good communication skills (E)
  • Problem Solving (D)
  • Engage with mentoring / coaching process (E)

(E) Essential

(D) Desirable