Job Alert – Systems Engineer, South London

job

We are looking to recruit an experienced full time Systems Engineer to join our team located in our South London office.

To apply, please send us an email telling us a bit more about you with a copy of your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Primary Functions:

  • To service 2nd line incidents and requests as well as project work
  • Working as part of a skilled team of engineers providing support to multiple clients of varying setups and requirements 
  • To maintain the high level of customer service to our clients whilst providing the appropriate technical resolution
  • Perform regular client site visits

 

Key Responsibilities:

  • To respond and service 2nd line helpdesk support calls
  • To be able to identify and solve 2nd line desktop problems
  • To escalate tickets according to process
  • To visit client site to service 2nd line helpdesk support calls when requested to do so
  • To plan and implement infrastructure projects whilst liaising with Technical Business Manager and Service Delivery Manager
  • To respond and service infrastructure incidents/requests
  • To carry out other duties as required by the role

 

Dimensions and Skills:

  • Attention to detail (E)
  • Completer / Finisher (D)
  • Confident telephone manner (E)
  • Good team player (E)
  • Good communication skills (E)
  • Problem Solving (D)
  • Engage with mentoring / coaching process (E)

(E) Essential

(D) Desirable