Job Alert – Senior Systems Engineer, DE – Aberdeen

 

Dynamic Edge Logo

 

We are looking to recruit an experienced full time Senior Systems Engineer to join our team in Aberdeen.   

Senior Systems Engineer

 

Job Summary

Dynamic Edge Solutions are looking for an enthusiastic, self-motivated, Senior Systems Engineer to join our 2nd Line Team in Aberdeen. The role will include Proactive and Reactive Helpdesk Support, Client Site Visits and Project Work. The right candidate will have strong Desktop and Server experience.

This is a customer-facing role which offers a great deal of mentoring from experienced engineers and customer support personnel as well as development possibilities.

 

Responsibilities and Duties

To respond and service 2nd and 3rd line Helpdesk support calls at Desktop and Infrastructure level, including Comms Technologies, based in the Dynamic Edge Solutions' Aberdeen office

Identify and solve 2nd and 3rd line Desktop and Infrastructure problems

Work with more experienced engineers to troubleshoot issues prior to escalation

Escalate tickets according to process

Visit client site and represent the company, providing an onsite IT presence for support issues and to build a client relationship

Proactively recommend maintenance and improvement tasks for clients where relevant

Plan and implement infrastructure projects whilst liaising with Technical Business Manager and Service Delivery Manager

Participate in 24/7 on-call standby rota for customer support

Ensure documentation is maintained and accurate

Work with all other areas of the business as required

To carry out other duties as required by the role

Qualifications and Skills

Required general skills include:

Excellent customer service skills; face to face and remotely

Must show initiative

Team player

Problem solving

Excellent written and spoken English

Eligible to work in the UK

 

Required technical skills and experience include:

Experience of working on a 1st, 2nd line Helpdesk

Desktop Support (Windows 7 to 10)

Desktop Builds (Windows 7 to 10)

Remote Desktop Support (Windows RDS, Citrix etc)

Server Administration (Windows Server 2008 to 2016)

Server Builds (Windows Server 2008 to 2016)

Active Directory Administration

Network Storage Administration

Basic Network configuration and troubleshooting (strong experience in this area is desirable)

Infrastructure Support (at least 2nd line skill level)

Ability to provide extensive Infrastructure Support with guidance from specialist 3rd line engineers

Office 365 (particularly Exchange Online and Sharepoint Online) experience is desirable

SIP Telephony experience is desirable

Infrastructure Build experience is desirable

Benefits

Generous pension scheme

Access to company car for business use

City wide parking permit for use on personal car

Annual team-builder trip

Strong mentoring culture within business

Salary is dependant on experience.

 

Job Type: Full-time

 

Salary: £25,000.00 to £35,000.00 /year

 

Required licence or certification:

 

UK driving license

 

To apply, please send us an email telling us a bit more about you

with a copy of your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.